Don’t let your ERP control your data.
The right technology, combined with the right business processes, will allow you to provide a better experience at every stage of your customer’s journey.
As an authorized partner of the Duet360 integration solution, a cloud-based product that simplifies the complexity of integrating cloud and on-premise systems without onsite IT expertise, Trifecta can help you to provide critical business information to your sales, marketing, and services teams to help drive revenue and achieve new highs in customer satisfaction.
- Increase revenue and decrease costs.
Put data at the fingertips of marketing and, sales, and service teams giving them a real-time, 360-degree view of their customer information. Efficiently deliver the data your Sales team needs to close deals.
- Improve customer engagement.
Build customer loyalty by enabling service teams to provide faster and more streamlined response and issue resolution. Extend select ERP data out to a Customer or Partner portal right on the Salesforce Platform, where customers can access their own order updates and other time-sensitive information decreasing service calls. New orders or service tickets can be placed through the portal and integrated back to your Infor ERP easily!
- Streamline business operations.
Connect common business processes between your back office and front-office, including customer and contact management, quotes, orders, shipments, receivables, returns, and more.